Meet Ulla: Kodisto’s AI assistant
There’s a new face on Kodisto’s website: our AI assistant Ulla! It’s here to help both apartment seekers and current tenants – at any time of the day or night. Ulla is always available, ready to answer your questions quickly and kindly.
Ulla – the name of that all-knowing neighbour
Ulla isn’t just AI – it has a name! We held a naming competition among Kodisto staff, and Ulla was the clear favorite. So, why Ulla?
The name is friendly, approachable, and brings to mind a person who is genuinely curious – maybe even a bit of a chatterbox. Ulla is like that friendly neighbour you bump into by the bike racks – and suddenly it’s been 20 minutes.
How can Ulla help you?
Apartment seekers
🔍 Ulla guides you through how to search and reserve available apartments
🔍 It helps you fill in your application and tells you what information is needed
🔍 Ulla also explains how to schedule a viewing
Kodisto tenants
🔑 Ulla walks you through making a maintenance request
🔑 It shares info about rent payments and day-to-day practices
🔑 Ulla explains the termination process and what documents are needed
🔑 It guides you how to return your keys when moving out
Ulla is not alone – you can still talk to a real person
Even though Ulla is fast and efficient, sometimes the situation just calls for a human touch. In those cases, our team is here for you.
At Kodisto, our customer service is run by real professionals who work with a focus on solutions, empathy, and a forward-thinking attitude. When life happens, we’re here to help – with big heart and real passion for our clients.
Our human customer service is available on weekdays from 8:30 AM to 4:00 PM:
📞 Phone +358 10 389 6000
📧 Email:
vuokraus@kodisto.fi – for applying, renting, or terminating a lease
asukaspalvelu@kodisto.fi – for matters during your tenancy
vuokranmaksu@kodisto.fi – for rent payment inquiries
We believe that service should feel easy and human, whether it’s a small everyday question or a bigger life change. Our goal is to be a friendly matchmaker helping every home find its perfect tenant.
Always on – 24/7
Ulla is available around the clock, so you can ask about housing whenever it suits you – whether it’s late Sunday night or early Monday morning.
And if something’s still unclear, Ulla will guide you to the right place – where someone is ready to listen.
Come say hi to Ulla on Kodisto’s website!